Welcome to GreenBay Market Uganda. This Payment Policy explains how we process payments for orders placed on https://greenbay.market/en-ug. We aim to keep every transaction transparent, secure and trustworthy.

1. Accepted Payment Methods

You can choose from the following payment options at checkout:

• Mobile Money: MTN Mobile Money and Airtel Money
• Cash on Delivery (COD): available for selected delivery locations within Uganda

All payments are processed in Ugandan Shillings (UGX). Prices on our website include all applicable taxes unless otherwise stated.

2. Currency and Charges

All transactions on GreenBay Market Uganda are in Ugandan Shillings (UGX).

Your mobile money provider may charge standard transaction fees. GreenBay Market does not control these fees.

3. Secure Payment Processing

Your payment security is our top priority. All mobile money payments are confirmed through your provider's secure authorisation, using your own PIN.

We do not store or have access to your mobile money PIN or account details. GreenBay Market staff will never ask you for your PIN. If anyone claiming to be from GreenBay asks for it, do not share it, and report it to our support team.

4. Cash on Delivery (COD)

If you prefer to pay when you receive your order, we offer Cash on Delivery in selected delivery zones across Uganda.

Please note:

• COD orders are subject to verification before dispatch.
• Our delivery personnel will collect payment in Ugandan Shillings (UGX) when your order is delivered.
• Please have the exact amount ready, as change may not always be available.

5. Order Confirmation and Payment Verification

After you place an order, we will send you an order confirmation with your purchase details. We only process an order once payment has been verified or, for Cash on Delivery, once the order has been confirmed.

If you pay by mobile money outside the checkout page, please email your transaction reference or proof of payment to our support team at info.uganda@greenbay.market.

6. Payment Failure or Decline

If your payment fails or is declined, please check that:

• You entered the correct mobile money number and payment details.
• Your mobile money account has sufficient funds to cover the payment and any transaction fees.
• You approved the payment prompt on your phone before it timed out.

If the problem continues, contact your mobile money provider or our support team for help.

7. Refunds and Adjustments

Refunds are processed in line with our Return & Refund Policy.

Approved refunds are paid back to the original payment method. Refunds for Cash on Delivery orders are paid by mobile money to a number you confirm with our support team.

The refund may take 3 to 7 business days to reflect in your account, depending on your mobile money provider.

8. Pricing and Billing Accuracy

We make every effort to ensure that all prices, product descriptions and billing details are accurate.

If a pricing error occurs, we reserve the right to correct it, and we will notify you before processing your order.

If a product was priced incorrectly, we may contact you to confirm whether you want to continue at the corrected amount. If you have already paid, we will offer a full refund.

9. Taxes and Duties

All prices on GreenBay Market Uganda include applicable Ugandan taxes, including VAT.

If additional duties or fees apply, for example for deliveries outside our main coverage area, you are responsible for those charges.

10. Fraud Prevention and Verification

To protect our customers and our business from fraud, any payment or Cash on Delivery order may be subject to verification.

We may ask for additional identification or documentation before processing suspicious or high-value orders.

Contact Us – GreenBay Market Uganda

Address: Plot 16, Hanlon Road, Bugolobi, Kampala, Uganda

Email: info.uganda@greenbay.market

Phone: +256 323 200 861

Business Hours: 9:00 AM – 5:00 PM, Monday to Friday (GMT+03:00, East Africa Time)