Shipping policy

Shipping Policy

Welcome to GreenBay Market Uganda. This Shipping Policy outlines the terms and conditions relating to the delivery of products purchased through our website.

Our goal is to ensure that every order reaches our customers safely, efficiently, and with clear communication throughout the delivery process.

1. Shipping Coverage Area

GreenBay Market Uganda currently provides delivery services across Uganda, including Kampala, major urban centers, regional towns, and selected surrounding areas.

Delivery availability may vary depending on the customer's exact location.

If you are unsure whether we deliver to your area, please contact us at info.uganda@greenbay.market before placing your order.

2. Order Processing and Cut-Off Time

Orders placed before 4:00 PM East Africa Time (GMT+03:00) on a business day may begin processing on the same day.

Orders placed after the cut-off time, during weekends, or on public holidays will normally begin processing on the next working day.

Processing times may also be affected by Ugandan public holidays.

3. Handling Time

Once your order has been received and confirmed, our team will normally prepare it for dispatch within 1–2 business days, Monday to Friday.

During this period, we carry out:

  • Product verification

  • Order preparation

  • Packaging

  • Quality checks

This helps ensure your order is dispatched correctly and securely.

4. Estimated Delivery Timeframes

Estimated delivery times within Uganda are as follows:

Kampala and surrounding metropolitan areas:
Delivery is generally expected within 24 hours after dispatch, depending on courier availability and order processing.

Outside Kampala:
Estimated delivery time is approximately 6–12 business days after dispatch.

Deliveries to remote or rural locations may require additional time.

All delivery timeframes are estimates and cannot be guaranteed, as actual delivery times may depend on location, courier availability, road conditions, and other circumstances beyond our control.

5. Shipping Rates

Shipping charges are calculated based on factors such as:

  • Delivery location

  • Order size or weight

  • Product type

  • Available courier service

The applicable shipping rate will be confirmed at checkout before the customer completes the order.

6. Shipping Carriers

GreenBay Market Uganda works with trusted local and regional courier and logistics providers to deliver customer orders safely and efficiently.

The courier assigned to your order may vary depending on:

  • Your delivery location

  • Package size

  • Order type

  • Courier availability

Where available, delivery or tracking information will be provided to the customer.

7. Delivery Schedule

Standard deliveries are generally carried out:

Monday to Friday
9:00 AM – 5:00 PM
East Africa Time (GMT+03:00)

Weekend or public-holiday deliveries may not be available unless specifically arranged.

8. Shipping Address and Contact Information

Customers are responsible for ensuring that the delivery information provided during checkout is complete and accurate.

Please verify your:

  • Full name

  • Delivery address

  • Area or district

  • Mobile phone number

  • Any relevant delivery instructions

GreenBay Market may not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

9. Delivery Delays

Although we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:

  • Severe weather conditions

  • Traffic or road disruptions

  • Courier or logistics delays

  • High order volumes

  • Public holidays

  • Remote delivery locations

  • Unforeseen operational disruptions

Where possible, we will communicate significant delivery delays to affected customers.

10. Undeliverable or Returned Packages

An order may be considered undeliverable if:

  • The delivery address is incorrect or incomplete

  • The recipient cannot be reached

  • Delivery is repeatedly unsuccessful

  • The customer fails to collect the order where collection is required

If the package is returned to GreenBay Market, the customer may be required to pay an additional shipping fee before the order is dispatched again.

Our customer service team will contact the customer regarding the available redelivery options.

11. Order Receipt

Customers are encouraged to inspect their package upon receipt.

If your order arrives damaged, incomplete, or incorrect, please contact our customer support team as soon as possible and provide your order details together with any relevant photographs.

Any eligible return or refund will be handled in accordance with our Return & Refund Policy.

Contact GreenBay Market Uganda

For questions regarding delivery, shipping charges, or your order, please contact:

Email: info.uganda@greenbay.market
Phone: +256 323 200 861
Address: Plot 11, Stanley Sekindi Road, Muyenga, Uganda
Business Hours: 9:00 AM – 5:00 PM, Monday to Friday
Timezone: East Africa Time (GMT+03:00)